Fansbets Self-Exclusion Guide: How and When to Use It
Understanding the Fansbets Self-Exclusion Tool
Self-exclusion is a formal process that allows you to block access to your gambling account for a set period. At Fansbets, this feature is designed to help you take a break or stop completely. The tool is irreversible during the chosen period, so careful planning is essential. You can use the self-exclusion feature directly from your account settings, and it typically takes effect within 24 hours of submission. No additional documents are required if your account is verified, but you may need to confirm your identity via email if your account has not been fully verified.
Step-by-Step Activation Process
To activate self-exclusion, log in to your account and go to the "Responsible Gambling" section. Select "Self-Exclusion" and choose your exclusion period — options usually range from 6 months to 5 years, or a permanent ban. Confirm your decision by ticking the acknowledgment box. Once submitted, you will receive a confirmation email. The exclusion applies immediately after processing, meaning you cannot deposit, place bets, or access any promotions. If you have an active Fansbets bonus, it will be forfeited upon exclusion, so ensure you have wagered any pending bonus amounts before starting.
| Exclusion Period | Cooling-off after expiry | Account re-activation method |
|---|---|---|
| 6 months | 24-48 hours | Contact customer support via email |
| 1 year | 48-72 hours | Verify identity and request removal |
| 5 years | 7 days | Submit a written request + ID verification |
| Permanent | N/A | Cannot be reversed under any circumstances |
What Happens to Your Funds and Bonuses
When you self-exclude, any remaining cash balance in your account will be refunded to your original payment method within 5–10 business days. However, all active bonuses are voided. This includes any ongoing Fansbets free spins, deposit matches, or cashback offers. If you have a Fansbets no deposit bonus active, it will be cancelled immediately with no payout. You must also settle any pending withdrawals before excluding — if you have an open withdrawal request, the system will block self-exclusion until that request is resolved. Common payment methods like Visa, Mastercard, Skrill, and Neteller are supported for refunds, but e-wallet refunds may take 1–3 days less than card refunds.
Common Problems and How to Fix Them
- Account still active after 24 hours: Contact support and request manual closure — provide your user ID and confirm the exclusion start time.
- Unable to find the self-exclusion option: The feature may be under "Account Settings" or "Responsible Gambling" — if still missing, clear your cache or try a different browser.
- Reactivation request denied: If you chose a permanent exclusion, reactivation is impossible. For timed exclusions, ensure the period has fully elapsed — system delays of up to 48 hours are normal.
- Pending bonus not forfeited: Manually cancel any active bonuses via the Promotions page before excluding, or request support to void them.
- Refund not received after 10 days: Check the original payment method — some banks delay processing by 3–5 additional days. If using a Fansbets promo code bonus, refunds are processed only to the deposit method used for that promotion.
Realistic Timelines and What to Expect
Immediately after confirming self-exclusion, you will be logged out of your account. You cannot log back in for the full exclusion period. After the period ends, you must actively contact support to request re-activation — it does not happen automatically. The re-activation process includes a mandatory cooling-off period of at least 24 hours, and you will need to confirm your identity. If you previously used a Fansbets casino account with a linked e-wallet, the re-activation may take up to 72 hours for security checks. No deposits or gameplay are possible during exclusion — this includes live casino, slots, and sports betting. The RTP of games remains unchanged during exclusion, but you will not have access to any game statistics or history.
Alternative Tools and Where to Get Help
If self-exclusion feels too extreme, consider using deposit limits, loss limits, or reality checks available in your account. These tools can be adjusted instantly and do not require a cooling-off period. For gambling addiction support, organisations like GamCare and BeGambleAware offer free 24/7 helplines. If you have a joint account or share payment methods, self-exclusion at Fansbet only affects your profile — not the shared payment method itself. Always review your exclusion settings every six months to ensure they still match your needs. To start the process, visit the official page: Fansbet and navigate to the responsible gambling section.